Once your purchase is complete, you will receive an email with the details and shipping address.
If the address is incorrect, please reply to the email with the correct delivery address within 4 hours.
If any issues arise, we will contact you by phone.
Shipping Times:
Shipping times indicated apply only to products in stock.
For "Custom Made" or "Made to Order" products, our team will contact you to confirm the delivery date.
Delivery time for custom-made products is approximately 4 to 6 weeks from the date of final design approval, depending on stone availability and the complexity of the chosen design.
All shipments are made from Lima, Peru.
Delays may occur due to holidays at both the shipping and delivery locations.
For shipments, business days (not calendar days) will be considered.
International Shipping:
For international shipments, your purchase may be subject to additional customs charges and taxes, depending on the destination country.
These charges are not included in our prices or shipping costs and must be assumed by the customer at the time of delivery.
We recommend that you inform yourself about your country's import policies before making your purchase.
Product Delivery:
For the safety of both the customer and our company, the purchaser must present their original National Identity Document (DNI) upon delivery.
If the cardholder is unable to receive the purchase, they must provide the full details (name and ID) of the person authorized to receive it.
Additionally, the cardholder must send a photograph of the authorized person's ID to our company staff before delivery.
Without these requirements, the product cannot be delivered.
Products are considered correctly delivered when they are received at the address indicated by the user.
Security Measures for Delivery:
Cases of Non-Delivery:
Incorrect or untraceable address.
No one at home or refusal to accept the package.
Any other similar cause not attributable to SISSAI.
SISSAI assumes no responsibility for delays or failure to deliver due to unforeseen circumstances or force majeure.
The courier company may not be able to deliver in the following cases:
If the courier company is unable to deliver the product, it will be returned to SISSAI, and the user will be responsible for additional shipping costs.
The user will be contacted within 7 business days to arrange for pickup or a new delivery.
After this period, the user will not be able to claim the delivery nor will the money be refunded.
Jewelry Settings:
If the customer requires a special adjustment to the purchased jewelry, they must take the piece to one of our SISSAI stores.
If this is not possible, the customer may choose to cover the corresponding shipping costs.
Electronic Invoices and Receipts:
Upon confirmation of purchase, the user will receive an electronic receipt or invoice, as requested at the time of payment.
PlanetGOLD works in collaboration with governments, the private sector, and small mining communities in nine countries around the world to significantly improve the production practices and working environment of small-scale artisanal miners. By working together to close the financial gap, supporting formalization, and raising awareness in mining communities through mercury-free extraction technology and relationships with formal markets, the program seeks to pave the way for cleaner and more efficient small-scale artisanal mining that benefits everyone, from the mine to the market.
We are an association of responsible innovators committed to the sustainable development of Peru's FASHION and textile sector.
Fairmined gold is gold that, in addition to being mined under the strict standards of Fairmined Certification, which considers social development, fair treatment, and equitable payment, also takes a step further in eliminating the use of mercury or cyanide in the mining process. This gold is not only responsible with regard to human rights, but also with regard to the environment and the Amazon.
The Alliance for Responsible Mining (ARM) was founded in 2004 and is the leading global organization on artisanal and small-scale mining. They work to transform the sector into a socially and environmentally responsible activity, while improving the quality of life of small-scale miners, their families, and communities.
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