Terms and Conditions
Terms and conditions
I. LEGAL NOTICE
This website is owned by SISSAI JOYERIA SAC, RUC - 20451750497, hereinafter SISSAI.
Its main objective is to promote and market jewelry products in 18k gold, sterling silver, and/or precious, semi-precious, and natural stones, as well as providing specialized advice on engagement rings, wedding bands, and custom-made jewelry. These products are handcrafted by our jewelers in our own workshops.
Accepting the Terms and Conditions of this website is an essential requirement for registering and/or purchasing the products promoted on it.
To contact us, please email us at hello@sissai.com or call us at 01-4228076.
II. CONDITIONS OF USE OF THE WEBSITE
The conditions of access and use of this website are governed by current legislation and the principle of good faith. Therefore, all website users are obligated to use this website in a proper manner. Therefore, conduct that violates the law, the rights and/or interests of third parties, or violates morality and good practices will not be permitted. Failure to do so will result in your being prohibited from using the website and purchasing the products advertised therein.
III. LEGAL CAPACITY OF USERS
The services and products offered through this website are available to individuals (users) who have the legal capacity to enter into contracts. Therefore, any actions carried out by minors or incapacitated persons on the platform will be the sole responsibility of their parents, guardians, curators, or those in charge and will therefore be considered to have been carried out by them in the exercise of the legal representation they have.
To access the website's products and/or services, users must register on the website, providing true, up-to-date, and complete information. The information provided on this website constitutes a sworn statement.
In this regard, your registration will generate an account associated with your information (name, email address, password, delivery address, payment methods, etc.), so all transactions on the website through the registered user account will be deemed to have been made by the user of said account.
IV. LIMITS ON LIABILITY
SISSAI is not responsible for:
Information and content stored on forums, social networks, or any other media provided by third parties; website downtime due to a malfunction by the internet service provider or other causes not attributable to SISSAI.
Problems that may arise within the payment gateway when making transactions, due to the provider(s) of said services.
SISSAI may also reserve the right to:
Remove or block content that could affect or violate national or international legislation, third-party rights, morality, and public order.
Remove or block advertising content stored by third parties, without authorization, on the website.
Prohibit access and terminate the user's account if the user fails to comply with the terms, conditions, and policies established by SISSAI; violates or contravenes national or international legislation; or infringes the rights of third parties, or morality and/or public order. All of this is independent of the right to pursue any criminal, civil, or administrative action against the user.
V. MODIFICATIONS TO THE WEBSITE AND THE PRIVACY POLICY:
SISSAI reserves the right to change, modify, or add content to this Terms and Conditions document, as well as any other element of the website, at any time and without prior notice. Modifications requiring the consent of registered users of this website will take effect on the business day following their publication on the website. Website users must provide their consent to such modifications in order to continue using the website.
Users are also advised that information provided by third parties may contain errors or inaccuracies, may not be complete or up-to-date, and SISSAI therefore reserves the right to correct any errors, omissions, or inaccuracies, and to change or update such information at any time and without prior notice.
VI. INTELLECTUAL AND INDUSTRIAL PROPERTY
SISSAI owns the trademark and all intellectual property rights relating to the content included on the website (texts, photos, videos, images, drawings, etc.), and therefore may not be reproduced, distributed, publicly communicated, transformed, or used in any way unless expressly authorized by SISSAI.
VII. APPLICABLE LAW AND JURISDICTION
The conditions set forth on this website are governed by Peruvian law. Furthermore, website users expressly waive any jurisdiction that may apply and submit to the jurisdiction of the competent Peruvian authorities for the resolution of any dispute that may arise related to the website or the activity carried out on it.
VIII. CONDITIONS REGARDING THE ACQUISITION OF SERVICES AND PRODUCTS ON THE WEBSITE CHARACTERISTICS OF THE PRODUCTS AND SERVICES
The products offered through this website detail their characteristics and technical specifications. All our jewelry is handmade with natural stones, so it may vary slightly from the reference image posted on the website. Stones, both carved and natural, may vary in color and/or formation due to their nature. The photos shown on the website are for reference purposes only.
The terms and conditions applicable to the user (price, charges, payment methods, special conditions, among others) are also included, so the user should take these into account when making their purchasing decision. The services and products offered through this website are expressed in Peruvian Soles (PEN) for users located in Peru and in American Dollars (US$) for users located abroad.
Before making the payment, the user can verify, once again, the products they wish to purchase and the total price to be paid, including applicable taxes, shipping costs, discounts, among other items.
Please note that your purchase may be subject to additional customs charges and taxes depending on the destination country. These charges are not included in our prices or shipping costs and must be paid by the customer at the time of delivery. We recommend checking your country's import policies before purchasing.
The user is responsible for choosing the type of delivery they require, which must be consistent with the delivery area of the purchase, as well as the delivery time slots and the type of packaging required for each case. If the delivery cannot be made due to an error on the part of the user, they will be responsible for any additional delivery costs for proper delivery.
Refunds are not applicable under any circumstances. If the customer is not satisfied with the product received, they will receive a credit balance that they can use to select jewelry directly in the store. The balance can be used all at once; the exchange cannot be split into multiple amounts and periods. These types of refunds are only applicable within 7 days of purchase.
Product availability
If the requested product is not available in stock, the company reserves the right to offer the customer an equivalent alternative or a full refund. We reserve the right to process the refund according to our internal policies.
Purchase request
The selected products will be stored in a shopping cart. To complete your purchase, click the VIEW CART button.
The screen will display details of the products in your cart: name, price, quantity of each selected product, and their total amount. You'll also see the total number of products in your shopping cart, including the total amount of all products selected and the shipping cost.
Before making the payment, the user can once again verify a summary of the products they wish to purchase and the total price to be paid, including shipping costs, discounts, among other items.
To complete your purchase, you must click the "CHECKOUT" button, where users are asked to register on this website. The shipping address entered during registration will be used for delivery of the products ordered. The information provided is deemed to be true, up-to-date, and complete, and constitutes a sworn statement.
Next, the user must accept the terms and conditions and click the PAY button.
The following information will appear on the screen: order number, purchase date, total balance, and payment method. You can also continue with the purchase process by clicking the PAY button or change the payment method by clicking the CANCEL button.
Once you click the PAY button, the website redirects you to a secure payment gateway.
It is important to note that throughout the purchasing process you will be reminded of the importance of skipping the review of the product you are purchasing.
Payment methods
Payment will be made at the end of the purchasing process and is a prerequisite for its completion. In any case, the payment method is selected during the purchasing process on the corresponding screen.
We support the following payment systems:
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Credit or debit card
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Cash payment
IX. PAYMENT PROCESSES AND SECURITY
To facilitate the payment process, our website uses the Openpay online payment platform. By using Openpay, customers can make transactions securely and reliably using various payment methods, including credit cards, debit cards, and other methods authorized by Openpay.
It is important to note that by making a transaction through Openpay, the customer accepts the platform's terms and conditions, which can be found directly on its official website. The company is not responsible for processing payments through Openpay; this is the sole responsibility of the aforementioned platform.
We appreciate the trust you have placed in our website and the Openpay payment platform to enable you to make your purchases safely and conveniently.
Availability of products and services
The services and products offered through this website are subject to availability. Therefore, the user must receive a Purchase Confirmation email.
The user agrees that SISSAI may terminate or cancel any transaction, in whole or in part, after the Purchase Confirmation and up to and including delivery. In this case, SISSAI will contact the user, inform them of the termination or cancellation, and refund any money paid.
SISSAI also reserves the right to change or replace, at any time, any product or service offered on the website, its prices and/or specifications, as well as to limit the quantities of products made available for sale through the website, to the extent permitted by law.
